What is the Nusuk platform?

Nusuk is the official Saudi platform used for planning and booking the Hajj pilgrimage. It allows pilgrims to select their Saudi partner agency, choose a package, and complete necessary reservations and payments for Hajj.

Which countries are covered by Nusuk Hajj?

Nusuk Hajj specifically targets certain countries, and the list may vary each year. It is recommended to check the official website for the most up-to-date list of eligible countries.

How to register for Hajj via Nusuk?

The general registration steps are as follows:

1. Create an account on the Nusuk platform.
2. Fill out the registration form and upload required documents such as a passport and a personal photo.
3. Wait for the registration to be validated by the Nusuk team.
4. Select your desired Hajj package.
5. Make payment through the Nusuk e-wallet system.

Detailed guides and video tutorials are available to support pilgrims through the registration process.

What types of Hajj packages are offered on Nusuk?

Nusuk offers various package categories to suit different needs:

• Standard: Basic services including accommodation, transport, and meals.
• Comfort: Enhanced services with better accommodation and upgraded transport options.
• Premium: Luxury Hajj experience with 5-star hotels, private transport, and personal assistance.

How to add family members to my registration?

When creating your Nusuk account, you can add family members by entering their email addresses. They will receive a verification code which they must share with you. A family group can include up to 7 people. As the family group administrator, you’ll manage package selection, funding the e-wallet, and completing payments for yourself and your family.

What payment methods are accepted on Nusuk?

Payments can be made online via credit/debit card or bank transfer. Ensure your card has a sufficient limit to cover your selected package. It’s also advised to consult your bank regarding transfer fees and processing times.

Are there any age restrictions for Hajj via Nusuk?

Pilgrims under 12 years of age are not allowed to perform Hajj. There is no upper age limit, but it’s best to consult the yearly guidelines for specific recommendations.

Which vaccinations are required for Hajj?

The meningitis vaccine (A+C+YW135) is mandatory. The vaccination card may be requested at the airport or upon arrival in Saudi Arabia.

How can I get additional help with Nusuk Hajj?

Nusuk Hajj offers several support channels:

• Live Chat: Connect with agents for quick assistance.
• Email Support: support@hajj.nusuk.sa
• Support Centers: Visit local branches for in-person help.
• Social Media: Follow official channels for updates and assistance.
• Call Center: +966 9200 31201

These resources are available to answer your questions and support your Hajj preparation journey.